Privacy Policy

1. General

Zendor Corporation Inc is committed to protecting the privacy of your personal information. Through our ZENDOR brand we provide consumers with various products and services that let you stay connected to your family and friends.

This ZENDOR Privacy Policy (the “Policy”) sets forth our policies and procedures regarding the collection, use and sharing of your personal information. We also explain the steps we take to protect your information and how you can limit the collection, use and sharing of your information.

This Policy applies to the following unless otherwise noted:

Users of our ZENDOR products and services, including International, Domestic Top-Up and E-gift cards (collectively, the “ZENDOR Products”) whether purchased through our websites or our app.

Users and visitors of our ZENDOR website, www.zendor.app (collectively, the “ZENDOR Website”).

Members of any ZENDOR loyalty or rewards program; and Users of our ZENDOR APP (the “ZENDOR App”).

When we use the term “Services” it refers to the ZENDOR Services, the ZENDOR Websites and the ZENDOR App collectively. When we refer to Zendor Corporation, Inc or “us,” or “we,” we’re talking about Zendor Corporation, Inc.

You should also read the terms of service for each Service that you use, which can be found at the applicable ZENDOR Website or in the ZENDOR App.

We may update this Policy from time to time and you should review it periodically for changes. Any updated Policy will be posted at the ZENDOR Websites and the ZENDOR App.

2. Información que recopilamos

Information You Provide

Depending on the particular Service, you may provide the following personal information:

  • Name
  • Address
  • Email address
  • Mobile or other phone number
  • Payment information, including credit or debit card details
  • Birthdate
  • Other personal information necessary to verify you and/or your phone number
  • Other personal information you provide to us for customer support purposes, surveys, sweepstakes or product feedback

B. Information We Collect

Depending on the particular Service, we may automatically collect the following information:

  • ZENDOR security code, password and login credentials
  • Service related diagnostic and performance information, including how you use our Services and performance logs
  • Call records, frequently called numbers, and network traffic data
  • Messages sent with our Services, including chats, photos, videos and voice messages
  • Personal, phone or social network contact information
  • Information about your device, including model, browser, operating system, platform type, application software, mobile network, device identifiers and numbers, and Internet connection speed
  • Browsing, searching and buying activity
  • IP address
  • ZENDOR Websites visited and websites you come from and go to next
  • ZENDOR App feature usage and stored content
  • Certain data on your device, including your contacts, the phone numbers in your mobile address book, favorite lists and other installed apps
  • Device identification number
  • Geolocation and device location information if you enable location features
  • Transactional information when you purchase a ZENDOR Product

C. Information Provided by Third Parties

When you install, access or use the Services we may obtain the following information from third party sources:

  • Transactional information when you purchase a ZENDOR Product, including receipts or information from app stores or other third parties processing your payment
  • Aggregate information from outside companies that collect consumer information such as demographic and interest data (examples of this information include gender, age range, sports enthusiast, or pet owner)
  • Unique marketing and/or device IDs, contact and other marketing lead information from third parties, including from app stores
  • Users of our Services may provide us with your email address or phone number through the purchase/use of a Service, our refer-a-friend programs, their mobile address book or social networking platforms
  • Other information from third parties that helps us operate, provide, understand, customize, support and market our Services

3. How We Use Information

We may use all the information we collect and receive to help us operate, provide, improve, understand, customize, support, and market our Services (and some third party services). In addition, we may use your information for general, operational and administrative purposes, including maintaining your account, authenticating you and contacting you. As used in this Policy, the terms “use,” “using” and “processing” information include using cookies or other similar technologies on a computer/phone/device, subjecting the information to statistical or other analysis and using or handling information in any way, including but not limited to, scanning, collecting, storing, evaluating, aggregating, modifying, deleting, using, combining, disclosing and sharing information among our affiliates both in and outside the United States and to select service providers and vendors.

A. Our Services

We analyze how our customers use our Services and use that information to evaluate and improve our Services, to research, develop, and test new services and features, and to conduct troubleshooting activities. For example:

  • We communicate with you about our Services and features and let you know about our terms and policies and other important updates.
  • We may target particular advertisements or other content to you based on information we have collected or you provided.
  • We may digitally scan content stored in the ZENDOR App, including without limitation, your user information and message content, and use this information to provide you with targeted information and advertising.
  • We use your information to respond to you when you contact us. Our communications with you, including phone conversations, chats, and emails, may be monitored and recorded by us for quality assurance or for legal, regulatory, or training purposes.
  • We verify accounts and activity, and promote safety and security, such as by investigating suspicious activity or violations of our terms, to ensure our Services are being used legally.

B. Web Technologies.

The ZENDOR Websites and ZENDOR App may use certain web technologies such as “cookies” or “web beacons.” We use cookies, small text files stored locally on your computer or device to serve as markers, to operate, provide, improve and customize our Services and your experiences. For example, we use cookies to understand which of our FAQs are most popular and to show you relevant content related to our Services. Additionally, we may use cookies to remember your choices, such as your language preferences. Web beacons are used to tell us how and when pages in our sites are visited, by how many people, their point of origin and operating system and to monitor performance with our Services. These technologies do not collect personal information.

We do not honor any web browser “do not track” signals or other mechanisms that provide you the ability to exercise choice regarding the collection of information about your online activities over time and across third party websites or online services. We use and share this data and information to deliver customized content and advertising, to ensure that you see the correct product information, to manage the frequency with which you see an advertisement, to tailor advertisements to better match your interests, and to understand the effectiveness of our advertising. The content may be delivered on the ZENDOR Websites, on non-ZENDOR websites, on the ZENDOR App, by our representatives, and via email, SMS, push notifications or other ZENDOR services. In addition, if you respond to or interact with a particular advertisement, you may later receive a targeted advertisement as a result of an ad server or ad network concluding that you fit within a particular audience we are trying to reach.

C. Web Analysis

We use certain Google Analytics Advertising Features, including Remarketing and Demographics and Interest Reporting. Google Analytics is a web analysis service provided by Google that allows us to collect data about the traffic on the ZENDOR Websites through Google cookies and other identifiers, which enables us, among other things, to create user segments based on demographic or interest data and to deliver relevant advertising. Google utilizes the data collected to track and examine the use of our websites and to prepare reports on the activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network. You may be able to opt out of the Google Analytics Advertising Features through your browser ads settings or by visiting Google’s Ads Settings page.

D. ZENDOR App.

We engage certain service providers and vendors who use mobile software development kits to passively collect information from users of the ZENDOR App. We use this data primarily to help us deliver personalized notifications and to identify you in a unique manner across other devices or browsers for the purposes of customizing advertisements or content.

4. How We Share Information

We may share all the information we collect and receive with our affiliates, both in and outside the United States, and to select service providers and vendors, to help us operate, provide, improve, understand, customize, support, and market our Services (and some third party services), and for general, operational and administrative purposes, including maintaining your account, authenticating you and contacting you. When we share information with our service providers and vendors, we require them to use your information only in accordance with our instructions and terms or with express permission from you and not to sell your information. In addition, you share your information as you use and communicate through our Services.

A. Information Shared with our Service Providers and Vendors.

We work with various service providers and vendors for a variety of business purposes such as to help us offer, operate, provide, improve, understand, customize, support and market our Services. We may share information with these service providers and vendors to the extent reasonably necessary for them to perform work on our behalf. For example, we may provide your credit card information and billing address to our payment processing company solely for the purpose of processing payment for a transaction you have requested. In addition, Zendor Corporation Inc shares certain information, including unique marketing identifiers, email addresses and mobile phone numbers, with some of our service providers and vendors, including Google and Facebook, for marketing, advertising and analysis purposes, including the delivery of advertising campaigns and preparing and sharing aggregate business and marketing reports, demographic profiling and to deliver targeted advertising about products and services.

When we share information with our service providers and vendors, we request that these parties protect your information and limit their use of the data to the purposes for which it was provided, and not to sell your information. Zendor Corporation Inc does not sell, rent or lease its customer lists to third parties. Finally, if you purchase products or services offered jointly by Zendor Corporation Inc and one of our service providers or vendors, your customer information may be received by both Zendor Corporation Inc and the service provider or vendor that is providing the product or service. For these jointly offered products and services, you should also review the other company’s privacy policy, which may include practices that are different from the practices described here.

B. Special Circumstances.

We may share information in certain special circumstances. For example:

  • To comply with valid legal process including subpoenas, court orders and search warrants, and as otherwise permitted or required by law;
  • To assist law enforcement in cases involving danger of death or serious physical injury to any person or in other emergencies;
  • To protect our rights or property, or the safety of our customers or employees;
  • To protect against fraudulent, malicious, abusive, unauthorized or unlawful use of our Services and to protect our network, Services, devices and users from such use;
  • To advance or defend against complaints or legal claims in court, administrative proceedings and elsewhere;
  • To prospective purchasers of all or part of our business or assets;
  • To outside auditors, lawyers and regulators; and
  • With your consent.

C. Information Shared with Advertising Entities or Social Networks.

You may see third party advertisements on Zendor Products, the ZENDOR Websites and/or the ZENDOR App. Some advertisements are chosen by companies that place advertisements on behalf of advertisers. These companies, often called ad servers, may place and access cookies on your device to collect information about your visit. The information they collect from our sites is in a form that does not identify you personally. This information may be combined with similar data obtained from other websites to help our advertisers better reach their targeted audiences. Targeting may be accomplished by tailoring advertising to interests that they infer from your browsing of our sites and your interaction with other websites where these ad servers also are present. If you choose to interact with specific advertisers who advertise on the ZENDOR Websites or the ZENDOR App, the information you provide to them is subject to the conditions of their specific privacy policies.

The ZENDOR Websites and ZENDOR App also include plug-ins and widgets that may provide information to their associated social networks or entities about the Zendor Corporation Inc page you visit, even if you do not click on or otherwise interact with the plug-in or widget.

D. When You Share Information.

You share your information as you use and communicate through our Services. Your phone number, profile name and photo, and online status may be available to anyone who uses our Services, although you can configure your Services settings to manage certain information available to other users. Users with whom you communicate may store or share your information (including your phone number or messages) with others on and off our Services.

5. Your Rights and How To Limit Sharing Of Information

You have choices about how we use and share your information and there are additional protections that may apply with regard to certain information we collect.

A. Telemarketing.

Federal “Do Not Call” laws allow you to place your phone numbers on the National Do Not Call Registry to prevent telemarketing calls to those numbers. To add your numbers to this list, please call 1-888-382-1222, or visit www.donotcall.gov. Most telemarketing laws allow companies to contact their own customers without consulting the Federal or State Do Not Call lists. If you would like to be removed from Zendor telemarketing list, please contact us at support@zendor.app

Please allow 30 days for your telephone number to be removed from any sales programs that are currently underway. Please note that we may still call you regarding your Services and account even if you remove your number from our telemarketing list

B. Email, Text Messages and Push Notifications

Marketing emails you receive from us will include an unsubscribe feature usually found at the bottom of the email that you may use to opt out of receiving future marketing emails. Marketing text and SMS messages from us also contain an opt-out feature that you can use to prevent future marketing text and SMS messages from us. You may refuse to consent to receive calls and texts from Zendor Corporation and its affiliates that require your consent, including autodialed, pre-recorded or artificial voice telemarketing calls. You may also withdraw your previously given consent to receive such calls and texts. You can opt out of receiving push notifications from us via the ZENDOR App by going to your device “Settings” and clicking on “Notifications,” and then changing those settings for the ZENDOR App. Please note that you cannot withdraw your consent to receive certain in-ZENDOR App messages from Zendor Corporation. Your ability to manage some of our Services could be limited if you withdraw your consent to receive text and SMS messages. Zendor Corporation Inc does not recommend using those Services without authorization to receive such messages.

C. Online Information.

You have choices about whether certain information collected on the ZENDOR Websites and ZENDOR App is used to customize advertising based on predictions generated from your visits over time and across different websites and apps. Similarly, many mobile devices offer controls you can set to limit the advertising use of information collected across mobile apps on your device. Please note that many opt outs use browser cookies or device controls and are specific to the device and browser you are using. If you buy a new computer, change web browsers or devices or delete the cookies on your computer, you may need to opt out again. In addition, ads you receive may still be tailored using other techniques such as publisher, device or browser-enabled targeting. You should check the privacy policies of the products, sites, apps and services you use to learn more about any such techniques and your options. You also can limit the collection of certain website information by deleting or disabling cookies. Most browsers enable you to erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. Disabling cookies may prevent you from using specific features on our sites and other websites, such as ordering products or services and maintaining an online account.

6. Other Information

A. Keeping Children Safe.

Zendor Corporation Inc does not knowingly market to or collect information from children under the age of 16 without obtaining verifiable parental consent. If you allow a child to use your device or our Services, you should be aware that their information could be collected as described in this Policy. We encourage parents to be involved in the online activities of their children to ensure that no information is collected from a child without parental permission.

B. Security.

Zendor Corporation Inc has technical, organizational and physical safeguards in place to help protect against unauthorized access to, use or disclosure of the information we collect and store. Employees are trained on the importance of protecting privacy and on the proper access to, use and disclosure of customer information. Zendor Corporation Inc secures information on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. We use Secure Socket Layer (SSL) encrypted protection to protect the personal information transmitted to the ZENDOR Websites. The ZENDOR Websites and ZENDOR App are PCI compliant in connection with your credit card information. Although we work hard to protect your information that we collect and store, no program is 100% secure and we cannot guarantee that our safeguards will prevent every unauthorized attempt to access, use or disclose that information. Zendor Corporation Inc maintains security and incident response plans to handle incidents involving unauthorized access to information we collect or store. If you become aware of a security issue, please contact us.

C. Links to and from non-Zendor Websites and Content.

The ZENDOR Websites and ZENDOR App may contain links to non-ZENDOR sites. In addition, Zendor Corporation inc or ZENDOR content may be included on websites that are not associated with Zendor Corporation Inc. We have no control over these non-ZENDOR sites and are not responsible for the content on these sites or platforms or the privacy policies and practices employed by these sites and platforms. We recommend that you review the policies and practices of the sites you visit.

D. Social Networking.

Some of our Services may allow you to participate in blog discussions, message boards, chat rooms, and other forms of social networking and to post reviews. Please be aware that these forums are accessible to others. We urge you to not submit any personal information to these forums because any information you post can be read, collected, shared, or otherwise used by anyone who accesses the forum. Zendor Corporation Inc is not responsible for the information you choose to submit in these forums. If you post content to information sharing forums, you are doing so by choice and you are providing consent to the disclosure of this information.

E. Changes to this Policy.

We reserve the right to make changes to this Policy, so please check back periodically for changes. You will be able to see that changes have been made by checking to see the effective date posted at the beginning of the Policy.

©2024 Zendor Corporation, Inc. All Rights Reserved.

7. Your California Privacy Rights (California's Shine the Light law)

Under California Civil Code Section 1798 (California's Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third parties for the third parties' direct marketing purposes.

If you'd like to request more information under the California Shine the Light law, and if You are a California resident, You can contact Us using the contact information provided below.

California Privacy Rights for Minor Users (California Business and Professions Code Section 22581)

California Business and Professions Code section 22581 allow California residents under the age of 18 who are registered users of online sites, services or applications to request and obtain removal of content or information they have publicly posted.

To request removal of such data, and if You are a California resident, You can contact Us using the contact information provided below, and include the email address or phone number associated with Your account.

Be aware that Your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.

Contact Information.

If you have questions, concerns or suggestions related to our Policy or our privacy practices you may contact us at:

Zendor Corporation, Inc.

Product Team

1395 Brickell Ave, Suite 800

Miami, Florida 33131

Email: support@zendor.app